Tagaytay Hotel View Park Hotel – Why You Always Feel At Home At This Hotel
Tagaytay Hotel View Park Hotel – Why You Always Feel At Home At This Hotel
One of the nicest things about going places is the friendly people you will meet. More often, it is not just the place but the people in that place that is the highlight of any vacation or trip. In most trips, the hotel where you are billeted becomes the primary vacation place and its staff make up the “people” component of your trip. Sure, lovely rooms and great food are super, but if service is crappy, then nothing else matters. The whole trip is ruined because nothing can quite measure up to the people factor. On the other hand, excellent customer service can make up for a lot of things and it is a strong deciding factor for you to go back to the same hotel on your next trip.
One of the newer boutique hotels that is steadily gaining a reputation of taking very good care of its guests is View Park Hotel Tagaytay. On the frontlines is Freddie Maligaya, 24, who took up Hotel and Restaurant Management in college because he believed it will prepare him well for a job that is always in demand. At View Park, he started out as a waiter in the hotel’s Red Lemon Grill Restaurant before the hotel’s General Manager Joy Tung saw his potential to do much more. After a few months serving restaurant patrons, Ms. Tung offered him the front desk position. And this, Freddie reveals with his quiet smile, is where he feels he is a good fit.
He admitted that at first, he was shy and intimidated by the prospect of having to speak to guests. He quickly realized that the solution to this is to be at least one step ahead by finding out what guests could need, before they even ask it. Even if this calls for the occasional “nanny” duty, Freddie is only too glad to help guests feel comfortable. He says that the front desk position is constantly challenging him to put in his best efforts, but that the pay-offs are rewarding. “Pag nagti-thank you yung guest sa pag-asikaso namin sa kanila, ang sarap ng feeling. Parang mas okay pa sa pagkuha ng suweldo kasi naa-appreciate nila yung ginagawa namin.” (“It feels so good when guests say thank you for taking care of them. It’s sometimes even more satisfying than receiving my paycheck because they appreciate all the efforts that we put into making their stay memorable.”). Now that he’s manning the front desk, Freddie shares that this is where he is growing the most because he connects with all areas of the hotel – restaurant, housekeeping and of course, the guests themselves.
The mild-mannered Freddie says that his job suits him perfectly because his calm personality and even temperament allows him to just absorb everything, including demands from guests and the occasional complaint — without reacting. While unsatisfied guests are a given in the hotel business, Freddie has learned how to use such setbacks to double up on his efforts. He credits his desire to improve and actively contribute in maintaining View Park Hotel’s image as the place where guests feel at home to the strong camaraderie and support from everybody in the hotel’s regular staff. A big help, Freddie says, is the warm care and guidance from the management themselves.
When asked what his dream job is, Freddie replies with an even brighter smile: “Gusto kong maging professional na barista.” Seems he will get plenty of opportunity for that as View Park Hotel has Adam’s Café, the perfect chill-out venue for visitors looking for great coffee – and not the common or commercialized kind, either.
With Freddie to welcome guests and make their stay as comfortable as being at home, View Park Hotel continues its tradition of service that is uniquely theirs: one characterized by sincerity and a genuine desire to help. Evidently, the contentment that the staff feels as a direct result of a solid relationship with management and among themselves translate to a better working environment – and a much more pleasant stay for guests. After all, how can you extend happiness when you don’t have it in you? Can’t fake that. Absolutely.
Check out www.viewparkhotel.com to see special promos. You may also direct your inquiries (such as how to get group discount rates) to Ms. Joy Tung at the following contact numbers: 0922-8851516, (046)4835456, telefax (046)8602826 and email address dj_viewpark@yahoo.com. ViewPark Hotel is located at 3500 Calamba Road Sungay East, Tagaytay City (in front of Picnic Grove).
